Enjoy Omi Chicken with Peace of Mind! Our Thoughtful Approach to Allergy Accommodation

Savoring the Delicious to Your Heart's Content: Ensuring Peace of Mind with Omi Chicken Dining

The moments spent savoring delicious food to your heart's content are special times that heal daily fatigue and deepen bonds with loved ones. Our restaurant aims to provide an unforgettable dining experience by offering dishes that maximize the appeal of Omi Chicken, a brand poultry nurtured by Shiga's rich nature. Our fragrant Yakitori Skewers and rich Hakata Mizutaki have been highly praised by many customers.

However, some guests may have food allergies and feel anxious about dining out. Food safety is our utmost priority. To ensure all customers can enjoy delicious food with peace of mind and to their heart's content, our restaurant is earnestly committed to addressing food allergies. In this column, we will introduce our philosophy and specific initiatives for allergy accommodation, so you can use our restaurant with confidence.

Savoring Omi Chicken with Peace of Mind: Our Sincere Commitment to Allergy Accommodation

Food allergies are a delicate issue, with symptoms and causative ingredients varying from person to person, and sometimes even life-threatening. Our restaurant deeply understands this gravity and strives to provide meticulous care to alleviate any anxiety our customers may have. Especially because we offer a diverse menu using fresh Omi Chicken, we believe it is essential to maintain a high awareness of allergies.

Responding to Specific Requests from Customers

We promise to address all allergy-related questions and requests from our customers sincerely, never providing ambiguous answers. Taking Omi Chicken yakitori skewers as an example, we strive to accurately and specifically convey the information customers want to know, such as the seasonings used or the sharing of cooking utensils with other ingredients. The important thing is to provide information that customers find helpful and useful, creating an environment where they can make choices with peace of mind.

To ensure all customers who visit our restaurant can enjoy the joy of food to their heart's content, our kitchen and hall staff work in coordination, paying the utmost attention from pre-preparation to service on the day of your visit. We continually strive for our customers' smiles.

Specific Examples of Allergy Accommodation for Our Omi Chicken and Hakata Mizutaki

To ensure customers with allergies can safely enjoy our proud Omi Chicken dishes and Hakata Mizutaki, we have established specific countermeasures. We will introduce our allergen management for main menu items and our cooking adjustments based on customer requests.

Carefully Selected Ingredients and Cooking Methods

Our Omi Chicken is characterized by its rich flavor and firm texture. Whether served as yakitori or used as broth for Hakata Mizutaki, our chefs carefully prepare it to maximize the ingredient's natural taste. The first step in allergy accommodation is accurately understanding all ingredients used. In addition to information from suppliers, we thoroughly conduct our own checks and are constantly aware of the 28 specified allergenic ingredients.

• Considerations for Omi Chicken Skewers: Because yakitori is a simple cooking method, the choice of seasonings is crucial. For basic salt-grilled skewers, and also for sauce-grilled skewers, we strive to propose alternatives or remove allergens found in soy sauce or miso, based on customer declarations. For example, for customers with specific grain allergies, we meticulously use salt-based seasonings without soy sauce, providing individual responses. Regarding cooking utensils, we endeavor to prepare dedicated ones upon request to minimize the risk of cross-contamination.
• Allergen Management for Hakata Mizutaki: The rich Hakata Mizutaki soup is carefully prepared over time from Omi chicken bones and vegetables. Detailed information can be provided regarding whether the soup itself contains specific allergens or if there are allergens in the vegetables and ingredients used. Furthermore, if customers wish to bring additional ingredients, we can accommodate with appropriate plates or cooking methods upon prior consultation. Condiments can also be adjusted according to customer preferences.
• Response to Other General Yakitori Skewers: In addition to Omi chicken yakitori, we offer various other types, including seafood, vegetables, and pork. For each skewer type, we will provide detailed answers to customer questions regarding the seasonings, oils, and marinade ingredients used, and we will adjust cooking methods as requested. For example, if a customer has an allergy to a specific oil, our kitchen staff will strive to cook with a different oil whenever possible.

For all dishes, our kitchen staff shares allergy information and prepares food with the utmost care. We promise to spare no effort and do our best for our customers' safety and peace of mind.

A Special Time in Ishiyama: Allergy Considerations in Private Rooms, Zashiki, and Terrace Seating

Our restaurant offers various types of seating to ensure customers can enjoy their meals to their heart's content. We believe that a calm environment where delicate discussions about food allergies can take place without concern for others is particularly important. In each space—Ishiyama Private Room Yakitori, Ishiyama Zashiki Izakaya, and Ishiyama Terrace Izakaya—we strive to provide support tailored to our customers.

Peace of Mind in a Private Space

A relaxing environment for our customers is extremely important for smoothly addressing allergy concerns. We hope that our various seating types will assist in this.

• Safe Consultation in Private Rooms: Our Ishiyama Private Room Yakitori is ideal for those who wish to dine in a calm, private space without worrying about other customers. Detailed consultations regarding food allergies can also be held discreetly in a private room. Our staff values the time spent listening to customer requests and jointly exploring more specific solutions. We also clearly communicate that the dishes provided are individually tailored for allergy accommodation, taking the utmost care to prevent accidental ingestion.
• Relaxing in Zashiki Seating: Our Ishiyama Zashiki Izakaya is popular for families and groups of friends. In the spacious zashiki (traditional Japanese seating area), you can comfortably discuss allergies, even for small children. In case you wish to bring in allergy-friendly food, we can consider reheating it or similar arrangements if consulted in advance. Zashiki seating also has the advantage of allowing children to sit on the floor and eat calmly, making it easier to respond quickly to unforeseen allergy-related situations.
• Openness on the Terrace: During pleasant seasons, you can enjoy your meal in the open atmosphere of our Ishiyama Terrace Izakaya. Our allergy accommodations remain consistent whether you're at a terrace table or any other seat in the restaurant. Our staff constantly monitors to ensure you can enjoy your food safely in the fresh air, providing service that prioritizes customer safety. Even on the terrace, please do not hesitate to speak to us if individual accommodation is required.

Regardless of the seating type you choose, we strive to conduct thorough consultations tailored to each customer and provide as much accommodation as possible. If you have any questions or concerns, please feel free to consult us at any time.

Preparation and Consultation Before Your Visit: Creating a Safe Dining Experience Together

To provide our customers with safe and delicious meals, the most crucial aspect is prior information sharing. By informing us of your allergy information before your visit, we can make more detailed preparations and take appropriate measures. Please understand that on-the-day sudden declarations may limit our ability to accommodate, so we kindly ask for your cooperation. By collaborating, customers and our restaurant can create a safer and more enjoyable dining experience.

Request for Sharing Allergy Information When Making Reservations

The information provided at the time of your reservation will be shared with all kitchen and hall staff and directly impacts your safety. Please keep the following points in mind and kindly cooperate.

1. Please declare your allergies specifically when booking: When making a reservation by phone or online, please provide detailed information on the type of allergy (e.g., specific 28 ingredients) and its specific symptoms or severity (e.g., mild, severe). For instance, stating 'I have an egg allergy' or 'Peanuts cause anaphylaxis' allows for more precise accommodation. It is especially helpful if you can specify allergens contained in seasonings or broths.
2. Provide specific instructions like 'omit XX' for concerning ingredients: In addition to asking 'I want to know if XX is included,' we will also consider fulfilling requests like 'Please cook without XX' whenever possible. However, due to kitchen equipment and ingredient characteristics, complete removal may be difficult, and it may be challenging to completely eliminate the risk of 'cross-contamination' from trace amounts of other allergens. In such cases, we will inform you honestly and ask for your judgment.
3. Please inform staff again on the day of your visit: Even if we have asked for information during your reservation, please kindly inform our staff again upon your arrival that you 'have an allergy,' just to be sure. This ensures that the information is securely shared and leads to smooth accommodation. Your table attendant will perform the final confirmation.
4. Consultation regarding bringing in food: If you wish to bring in special meals, such as allergy-friendly food for children, please consult us in advance. We appreciate your understanding and cooperation as there are considerations for other customers and hygiene. We will prioritize your safety and discuss the best method together.

Based on the information from our customers, we collaborate with our kitchen staff to exercise the utmost care from ingredient selection to cooking and plating. As our Omi Chicken dishes are diverse, we strive to clearly identify which allergens are contained in each dish and propose safe options.

Creating Unforgettable Memories with Omi Chicken

Food connects people and creates important, lasting memories. We sincerely commit to allergy accommodation with the sole desire that even those concerned about food allergies can fully enjoy the rich taste of Omi Chicken, a pride of Shiga.

Whether it's a celebration in our Ishiyama Private Room Yakitori, a family gathering in our Ishiyama Zashiki Izakaya, or an open-air moment in our Ishiyama Terrace Izakaya, we wholeheartedly welcome you to savor delicious dishes with peace of mind in any setting. Your smiles are our greatest joy.

Food allergies are by no means a barrier to dining out. Through prior information sharing and dialogue with us, please feel at ease enjoying the charm of Omi Chicken. If you have any questions or concerns, please do not hesitate to consult us. We sincerely look forward to your visit.